Cancellation & Privacy policy

Returns and Cancellations
If there is a problem with the product from production or shipping, we will issue a full refund in the form of the original payment, or we will send over a new product and cover the shipping costs. If you placed an order for our products, cancellations are not allowed under any circumstances.

Privacy Policy
Our website, rootsbkk.com, collects customers’ email addresses for marketing and advertising purposes. The data will be kept for two months and will be forwarded to the advertising agency we work with for the purpose of advertising Roots only. If you would like to delete or edit your information, please email [email protected].


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